Privacy Policy

Introduction

Privacy is important to Away We Go Tours Pty Ltd (Away We Go Tours)

This Privacy Policy applies to the collection, holding, use and disclosures of personal and sensitive information provided about individuals to Away We Go Tours through the use of the website, www.awgt.com.au (“the website”), and any services offered or provided by Away We Go Tours (“services”). In this Privacy Policy we also explain how you can contact us if you have a query about any personal or sensitive information that we may be holding about you.

If you have questions or concerns regarding this statement, you should first contact the AWGT Manager on 02 6456 4033 or admin@awgt.com.au

Purpose

The purpose of this Privacy Policy is to:

• clearly communicate the personal and sensitive information handling practices of Away We Go Tours;
• enhance the transparency of Away We Go Tour’s information collection processes; and
• to give individuals a better understanding of the sort of personal information that Away We Go Tours collects and handles.

Collection of information

In the course of regular business activity and in order to use the website and/or our services, Away We Go Tours will from time to time collect, require and otherwise deal with your personal and/or sensitive information.

If you do not want any of your personal and/or sensitive information collected, you can stop using the website and/or our services at any time (subject to applicable contracts), however we may not be able to provide our services to you.

Away We Go Tours collects personal and/or sensitive information from individuals in numerous ways, including when an individual:

• visits or uses the website or social media channels;
• contracts or corresponds with Away We Go Tours in person or via telephone, email, mail or directly through our website;
• makes a purchase(s) from Away We Go Tours or enquires about travel arrangements with us;
• makes payment of an invoice;
• a School or other organisation the individual is associated with passes it on to us to provide services for the benefit of the individual; or
• provides us with personal and/or sensitive information, including for example allowing information on social media to be shared with us or signing up for a promotion or competition or when you subscribe to receive marking from us (e.g. a newsletter).

We may also collect personal and/or sensitive information about you from third parties or where Away We Go Tours is required to do so by law

Away We Go Tours does not generally take steps to:

• verify personal and/or sensitive information about any individual disclosed to it; or
• seek additional personal and/or sensitive information about any individual on the basis of information disclosed to it, except in circumstances where it is reasonably necessary for us to do so or as may be required by law, including (but not limited to) confirming the identity of an individual seeking access to personal and/or sensitive information.

We note that in certain circumstances, if you do not consent to the use of your personal and/or sensitive information as outlined in this Privacy Policy or at the time of collection, you may not have access to our services and we might not be able to provide you with our services.

Sensitive Information

We will only collect your sensitive information with your consent and where information is reasonably necessary for one or more of our services.

We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and is reasonably expected. You consent to the use and disclosure on this basis. If for example we have collected information about any medical conditions you are suffering, then you consent to us disclosing this information to our service providers (for example ground operators) if they reasonably have a need to know such information in order to safely supply services for your benefit.

We will not otherwise collect, use or disclose sensitive information about you unless required to do so by law.

In this Privacy Policy, “sensitive information” has the same meaning as defined by section 6 of the Privacy Act 1988 (Cth). Sensitive information may include information or an opinion about your health information.

Use of collected information

Any personal information collected by Away We Go Tours will be used for the purpose for which it was given to Away We Go Tours, for purposes which are directly related to those purposes, for purposes which you have otherwise consented to, or otherwise in accordance with the law or this Privacy Policy.

Correspondence may be recorded in order to provide service references, and to assist in our staff development.

Disclosure of collected information

We may disclose personal and/or sensitive information we hold to:

• our directors, officers, employees and other associated companies or related entities or organisations;
• our contracted service providers;
• credit card providers, credit reporting and fraud checking agencies;
• government, regulatory and law enforcement agencies where the disclosure is required or authorised by law;
• our professional advisors, including our accountants, auditors and lawyers;
• third party suppliers of products or services which you have selected (such as airlines, ground operators, hotels and insurance providers);
• third party travel service providers who assist in fulfilling the booking you have made or which has been made for your benefit;
• third party sponsors or co-sponsors of promotions on our website. Only information collected during a promotion will be disclosed to these parties;
• third parties when we contract out some of our functions and activities, such as call centre operators. In these circumstances, we prohibit third parties from using your personal information, except for the specific purpose for which we supply it.

Overseas Disclosure

We may disclose personal and/or sensitive information to overseas recipients in order to provide services. 

Generally, we will only disclose your personal information to these overseas recipients in connection with our services such as facilitation or fulfilment of your travel booking (or a booking made on your behalf) and/or to enable the performance of administrative and technical services by them on our behalf.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected in any way, we simply pass them on in order to be processed as required. We never permanently store credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, to prevent misuse, interference, loss and unauthorised access, modification or disclosure. Away We Go Tours may store personal information physically and/or electronically.

If you have any questions about security on our website, you can email us at admin@awgt.com.au

Payment Security

Away We Go Tours uses ANZ Worldline Payment solutions – Enterprise Business Centre as the payment gateway for processing card payments. Card transactions benefit from the security features of this payment gateway.

Access to and correction of collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it be emailing us at admin@awgt.com.au

If Away We Go Tours  holds personal and/or sensitive information about you and you believe that any of the information we hold about you is inaccurate, out of date, incomplete, please make a request to our office for correction.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date)

We use this information for billing purposes and to fill your orders. If we have trouble processing an order we will use this information to contact you.

Communications

Away We Go Tours uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@awgt.com.au

You will be notified when your personal information is collected by any third party that is not our agent/provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Away We Go Tours may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Away We Go Tours does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Please note that our website may contain links to other external websites. These links are provided as a convenience to you. Away We Go Tours is not affiliated with these sites and accordingly has no control over, and is not responsible for, their content, activities, privacy practice or other policies. Links to external websites are not covered by this Privacy Policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this policy statement at any time, so lease review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our homepage.

Complaints

If you have any enquiries about this Privacy Policy or wish to make a complaint about a matter relating to privacy please contact us using the details referred to in this Privacy Policy.

We will investigate and consider any complaint received by us and a response will be provided to the complainant as soon as practicable.

WEBSITE TERMS OF USE

By using our website, you agree to the following terms of use. Please read them carefully. If you do not agree with these terms, please do not use our website.

Use of Cookies

To assist your navigation of our website and prevention of fraud we may send “cookies” from our website to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server.  Furthermore, computer viruses are not passed through the use of “cookies”.  You may choose to disallow “cookies” via your browser but the website may not work properly as a result.

Viruses

We shall take all reasonable steps to exclude viruses from our website but we cannot guarantee such exclusion and we shall not be liable for any damages to your computer equipment, any loss or corruption of material or data of any material in transit or any loss or corruption of any material or data when downloaded on to your computer system or any other property, by reason of your use of, access to, or downloading of any material from, our website howsoever otherwise. You are recommended to take all appropriate safeguards against viruses before accessing the website, its contents and the underlying software.

External Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites. Visiting these third-party websites is at your own risk.

Our Liability

We shall not in any event be liable to you or to any other person or entity for any incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use of, reliance on or otherwise of our website even if we have been advised of the possibility of such damages occurring or such damages are foreseeable.

We shall not in any event be liable to you or to any other person or entity for any damages arising out of changes made to the content of our website by unauthorised third parties.

Intellectual Property

All content on this website, including text, images, and logos, is owned by Away We Go Tours unless otherwise stated. You are not allowed to copy, reproduce, or distribute any content without our permission.